Gambling at l89com should be an enjoyable, controlled form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources l89com provides to help every player in Bangladesh stay in control.
If you feel that your gambling is no longer under control — or if someone close to you is concerned about your play — please contact l89com support immediately at [email protected]. You can request a self-exclusion, a deposit limit reduction, or a cooling-off period at any time, free of charge, and it will be actioned without delay. You do not need to provide a reason. Your request will be treated with complete confidentiality.
l89com believes that responsible gaming is not an afterthought — it is a core part of how we operate. Every feature on our platform, from cricket betting markets to live casino tables and slot games, is designed with player welfare in mind. We want every player in Dhaka, Chittagong, Sylhet, and across Bangladesh to enjoy l89com as a form of entertainment within their personal means, and never as a way to chase losses or solve financial problems.
Gambling involves real money and carries genuine financial risk. The outcome of any bet or game on l89com is determined by chance, and no strategy, system, or pattern can guarantee a winning result. Players should always approach gambling with a clear budget, a defined time limit, and the firm understanding that losses are a normal part of the experience. When gambling stops being fun, it is time to take a break — and l89com provides the tools to make that easy.
This page describes the responsible gaming tools available to all registered l89com players, the warning signs of problem gambling, how to seek help, and the protections l89com has put in place for vulnerable individuals. All of these resources are available free of charge and can be activated by contacting our support team at [email protected] at any time of day.
l89com is strictly an adults-only platform. You must be 18 years of age or older to register an account, make a deposit, place a bet, or access any game on l89com. This requirement is non-negotiable and applies equally to all players regardless of location within Bangladesh.
During account registration, all players are required to confirm that they are 18 or above. l89com also carries out identity verification checks (KYC) that include age confirmation as a mandatory step. Accounts where the registered player is found to be under 18 will be closed immediately, all funds returned where possible, and the data deleted in accordance with our Privacy Policy.
Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on shared or family devices. l89com supports the use of such tools as an additional safeguard beyond our own age verification measures.
One of the most effective ways to keep your gambling under control is to set a deposit limit. l89com allows all registered players to set daily, weekly, or monthly deposit caps that restrict the total amount of funds that can be added to an account within the chosen period.
Deposit limits are available for all supported payment methods on l89com, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank. To set or adjust a deposit limit, contact [email protected] with your registered account details and your preferred limit amount in BDT (Bangladeshi Taka).
A time-out is a short-term break from gambling on l89com. Players can request a time-out for a period ranging from 24 hours to 6 weeks. During an active time-out, your l89com account will be temporarily suspended — you will not be able to log in, place bets, or access any game. Your account balance is safely preserved and will be accessible when the time-out period expires.
Time-outs are useful when you feel you need a short break after a losing streak, when you have been playing for longer than planned, or simply when life circumstances make it sensible to pause. To activate a time-out, email [email protected] with your account username and the desired duration.
Self-exclusion is a longer-term measure for players who feel that gambling is causing significant harm to themselves or their families. A self-exclusion closes your l89com account for a minimum period of 6 months, with options extending to 1 year, 2 years, 3 years, or permanently. During a self-exclusion period, you will not be able to create a new l89com account using the same identity or payment details.
Self-exclusion is irreversible for the duration of the chosen period. If you request a 1-year self-exclusion, your account will remain closed for the full 12 months regardless of any subsequent requests to reopen it sooner. This firm approach is intentional — it is designed to provide a genuine, enforceable break when you need it most.
It is easy to lose track of time when engaged in live betting or casino games. l89com supports session-time awareness by allowing players to set a reminder interval — for example, a notification after every 30, 60, or 90 minutes of continuous play. This reminder prompts you to review how long you have been playing and how much you have wagered during the session, encouraging a conscious decision to continue or stop.
To activate a session reminder, contact [email protected] and specify your preferred interval. Reality check notifications are delivered as on-screen messages when you are logged in. They do not automatically close your session — the decision to continue or log out remains entirely with you. However, the brief moment of reflection they provide has been shown to help players maintain better control over their gaming time and expenditure.
Problem gambling can develop gradually and is not always easy to identify in yourself. The following warning signs may indicate that your gambling has moved beyond healthy entertainment and into a pattern that requires attention. If several of these apply to you, we strongly encourage you to use one of l89com's player protection tools or seek professional help.
The following questions are designed to help you honestly evaluate your relationship with gambling. Answer each question privately and consider the pattern of your answers as a whole, rather than any single response in isolation.
If you answered yes to two or more of the above questions, your gambling behaviour may benefit from professional attention. Please consider requesting a self-exclusion or time-out through l89com, and consider speaking with a counsellor or a trusted person in your life.
If you believe your gambling on l89com — or any other platform — is becoming a problem, please do not wait. Taking action early is significantly easier than addressing a fully developed gambling disorder. l89com's support team is available 24 hours a day, 7 days a week, 365 days a year, and all responsible gaming requests are handled with complete confidentiality.
To activate any player protection tool — deposit limit, time-out, or self-exclusion — contact our support team at any time:
Available 24/7 · Response within 24 hours · Fully confidential
l89com is for adults aged 18 and above only. Gambling can be addictive. Please play within your means.
Every l89com account undergoes mandatory KYC age verification. Players under 18 cannot complete registration or access any game, bet, or deposit on the platform.
Set a daily, weekly, or monthly cap on deposits in BDT across bKash, Nagad, Rocket, and Upay. Limit reductions are instant; increases require a mandatory 7-day review period.
Request a self-exclusion at any time to close your account for between 6 months and permanently. The exclusion takes effect within 24 hours and is strictly enforced for the full period.
Need a quick break? A time-out of 24 hours to 6 weeks suspends your account temporarily while keeping your balance safe. Ideal for players who want a short pause without full exclusion.
Activate on-screen session alerts to prompt a spending and time review after every 30, 60, or 90 minutes of play. A brief moment of reflection is a powerful responsible gaming tool.
All responsible gaming requests to l89com are treated with complete confidentiality. There is no judgement, no delay, and no pressure. Your wellbeing comes before your account activity.
When you play within your means, gambling on l89com is an enjoyable way to follow cricket, explore slots, and experience live casino games. Log in to your account, review your settings, or read our FAQ for more information.